MALAYSIA MEDICAL INSURANCE ORGANISATION (MMI)
Malaysia Medical Insurance and Wellness Prevention Advisory Services
Your Trusted and Largest Medical Insurance Group in Malaysia.
About MMI............
Introducing Malaysia Medical Insurance Organisation (MMI) .....................
During these solid 23 years of "hard ground" experiences, we "MMI" have developed wide range of Malaysia Medical and Health Insurance product suits for Malaysian.
These solid years of experience has earned MMI a reputation of " THE LARGEST MALAYSIA MEDICAL AND HEALTH INSURANCE ORGANISATION".
MMI have many successful medical and health insurance schemes with proven track record and in the process of arrange many more new medical and health insurance products.
MMI have a team
of young, trusted, experienced, qualified and dynamic team in nationwide
and are prepared to take upon any new challenges with the ever changing
landscape of the medical and health insurance industries.
MMI provided medical and health insurance professional training course
and having experienced help desk support officer, friendly customer
services officer and prompt service claim support officer at MMI head
office and nationwide.
MMI registered associate members have at least have more than five years experience in
medical and health insurance policy. And they have acquired medical
insurance knowledge at leading insurance companies. In fact, most of
them are attached to prestigious insurance companies in Malaysia.
In addition, MMI registered associate members have a proven track record of servicing more than 100,0000 clients
or policy holders in Malaysia Medical and Health Insurance coverage
since year 1989.
Our vision, Mission, Guiding Principles, Core Values & Service Intent Statement.
OUR PURPOSE
Our clients come to meet us with their insurance needs. We will fulfill these needs by designing and delivering sound professional advice and provide practical solutions. They can expect superior value and quality services at all times.
We seek to build and treasure viable long-term relationships with all our clients. If we cannot meet their needs, we will explain why, offer alternatives and work to assure them that we have tried our best.
OUR PHILOSOPHY
We seek to build and have people who are adaptable, balanced, and competent. Just as we value strong and sustainable partnerships with our clients, so it is with our staff and our business associates.
To achieve the sales target and become the Most Knowledgeable and Respectable Insurance intermediary by providing the best coverage to suit our clients need and to provide them sound professional advice before policy inception until claim settlement.
To be the most Organized and Respectable Insurance Intermediary in this region. The Niche market player with "MALAYSIA MEDICAL INSURANCE SOLUTION SERVICES ". Our service standard are beyond comparison and contract.
OUR VISION
M - Moving one step ahead and always deliver what we promised.
M - Managed and committed deliver service.
I - Innovative, Professional knowledge and committed to our clients.
MISSION STATEMENT
Together, we are committed.
To serve our customers as a dedicated and responsible medical insurance advisor and medical insurance solutions provider.
To provide our employees with a dynamic work environment that will challenge, motivate and reward them. In all our journey to excellent, we aspire to set legend in the Malaysia medical insurance industry.
Your Risk, We Advise
Your Claim, We Manage
Your Problem, We Solve
GUIDING PRINCIPLE
Long term benefits should not be sacrificed for short term gains.
VALUES
1. Integrity
2. Being Professional
3. Confront Problems Immediately
4. Pay Attention To Details To Achieve Perfection
5. Be Bold
- Hiring Process
- Product Development
- People Development
MMI Provided an Insurance Solution Services for Malaysia Medical and Health Insurance Coverage plan or policy as below :
Medical
Insurance coverage,
Health Insurance,
Medical Care Insurance,
Medical Card
Admission Benefits insurance,
Hospitalisation Insurance,
Surgical fees and Anesthetist fees Insurance coverage,
Specialist Consultant, Surgeon and Physician expenses Insurance coverage,
Accident Income Insurance,
Accident Disablement Insurance,
Accident Medical Expenses Insurance
Accidental Insurance,
Traveling Medical Expenses Coverage Insurance,
Traveling Accident
Expenses Coverage
Insurance,
Disablement Insurance coverage,
Dread Disease Insurance coverage,
Above mention medical and health insurance coverage plan or policy is
commonly known, is the most basic form of protection for individual or group workers or employees benefits. It prevents you
and your family from having to pay for expensive hospital procedures
should an accident, illness or disability occur in Malaysia or oversea
when you and traveling.
Underwritten by Malaysia Insurance company
CLAIMS ADVICE AND ASSISTANT PROGRAM
Introduction
"MMI" CLAIMS ADVISORY UNIT (MMI-CAU) 索赔咨询单位
The "MMI" CLAIMS ADVISORY UNIT (MMI-CAU) was formed in the year 2010 order to assist "MMI" Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"MMI-CAU" is headed by "MMI" CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "MMI-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
"MMI" Claim Unit team members lead by Ms Veronica Yap will handles claims with regards to the Individual and Group Hospitalisation & Surgical Insurance Schemes.
The primary task of "MMI-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "MMI-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"MMI-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "MMI-CAU" is to be the
"
'Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "MMI-CAU" is to be the
'Solution Provider for All Types of Insurance Claims’.
"MMI CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
Introduction
"MMI" CLAIMS ADVISORY UNIT (MMI-CAU) 索赔咨询单位
The "MMI" CLAIMS ADVISORY UNIT (MMI-CAU) was formed in the year 2010 order to assist "MMI" Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"MMI-CAU" is headed by "MMI" CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "MMI-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
"MMI" Claim Unit team members lead by Ms Veronica Yap will handles claims with regards to the Individual and Group Hospitalisation & Surgical Insurance Schemes.
The primary task of "MMI-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "MMI-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"MMI-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "MMI-CAU" is to be the
"
'Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "MMI-CAU" is to be the
'Solution Provider for All Types of Insurance Claims’.
"MMI CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
"MMI" Claim Unit Helpline
"MMI" Claim Careline (office hours): + 603 - 9286 3323.
"MMI" 24 hours Claim Notification on
SMS, Whatsapps, Wechat,Viber, Line : + 6011 - 1223 9838
"MMI" Claim Fax services (office hours) : + 603 - 9282 3232
"MMI" Claim Email Support / enquiry / claim notification :
claim@medicalinsurance.com.my
"MMI" Claim Skype Account : medicalinsurance.my (during office hours).
"MMI" Office Hours, Monday to Friday 9.00am until 5.30pm.
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