ACPG MANAGEMENT SDN BHD
Your Trusted and Experience Malaysia Risk Management Insurance Solution Service Provider since year 1989.
A member of ACP Group of companies (ACPG)
- About Us
ACP
Group (ACPG) is a locally owned company established in Year 1989. It
was incorporated to trade in the business of insurance, such as:
property, casualty, general, commercial, life and health. It started
with four employees, including the husband and wife team of Anthony Chin
and Anna Sim With the perseverance and hard work of the couple and
their trusted and loyal employees, the company grew to a multi million-dollar operation within a short period.
Today, ACPG currently employs over 12 staff servicing thousands of customers in Kuala Lumpur. For the last 22 years, ACPG is a full-line agency, offering general, commercial, Business, life, non-life and health insurance products. It has become a one-stop-shop for corporate and individual clients' insurance needs. It markets property and liability insurance, surety and bonding, fidelity and crime, Professional Liability Insurance, Condominium Insurance, Special Events, Contractors All Risks, marine, life and health insurance.
The company is organized to maximize the potential of its employees and to continuously deliver professional service to its clientele. The company's management philosophy is to provide the necessary training and development courses to its employees to ensure that they are abreast of developments in risk management, insurance coverage and claims procedures.
The goals of the company are to: deliver value-added professional service to all its customers; create comprehensive and quality insurance products and services with competitive terms; uphold its reputation for integrity and innovation; enhance the professional and personal growth of its employees to empower them to do their personal best; and maintain a profitable business for the benefit of its insured’s, principals, employees and clients.
We have many successful schemes with proven track record and in the process of designing many more new products.
We have a team of young, qualified and dynamic team in both head office and branches and are prepared to take upon any new challenges with the ever changing landscape of the insurance industries.
Our vision, Mission, Guiding Principles, Core Values & Service Intent Statement
OUR PURPOSE
Our clients come to meet us with their insurance needs. We will fulfill these needs by designing and delivering sound professional advice and provide practical solutions. They can expect superior value and quality services at all times.
We
seek to build and treasure viable long-term relationships with all our
clients. If we cannot meet their needs, we will explain why, offer
alternatives and work to assure them that we have tried our best.
OUR PHILOSOPHY
We seek to build and have people who are adaptable, balanced, and competent. Just as we value strong and sustainable partnerships with our clients, so it is with our staff and our business associates.
To achieve the sales target and become the Most Knowledgeable and Respectable Insurance intermediary by providing the best coverage to suit our clients need and to provide them sound professional advice before policy inception until claim settlement.
To be the most Organized and Respectable Insurance Intermediary in this region. The Niche market player with "ONE STOP INSURANCE SERVICE ". Our service standard are beyond comparison and contract.
To provide our employees with a dynamic work environment that will challenge, motivate and reward them.
In all our journey to excellent, we aspire to set legend in the malaysia insurance industry.
Your Risk, We Advise
Your Claim, We Manage
Your Problem, We Solve
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order to assist ACPG Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"ACPG-CAU" is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "ACPG-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
HOMEPAGE
www.acpgconsultant.com
www.walkinonline.com/store/ACPG.php
Find us on Facebook
www.facebook.com/acpg.management
Today, ACPG currently employs over 12 staff servicing thousands of customers in Kuala Lumpur. For the last 22 years, ACPG is a full-line agency, offering general, commercial, Business, life, non-life and health insurance products. It has become a one-stop-shop for corporate and individual clients' insurance needs. It markets property and liability insurance, surety and bonding, fidelity and crime, Professional Liability Insurance, Condominium Insurance, Special Events, Contractors All Risks, marine, life and health insurance.
The company is organized to maximize the potential of its employees and to continuously deliver professional service to its clientele. The company's management philosophy is to provide the necessary training and development courses to its employees to ensure that they are abreast of developments in risk management, insurance coverage and claims procedures.
The goals of the company are to: deliver value-added professional service to all its customers; create comprehensive and quality insurance products and services with competitive terms; uphold its reputation for integrity and innovation; enhance the professional and personal growth of its employees to empower them to do their personal best; and maintain a profitable business for the benefit of its insured’s, principals, employees and clients.
For ACPG Corporate Video posted on YouTube
at http://youtu.be/hwWKPU003gE for Malaysia Commercial Insurance (Business Insurance) and
at http://youtu.be/0hN64xcYgrI for Malaysia Individual Insurance (Personal Insurance).
ACPG MANAGEMENT SDN BHD
Your Trusted and Experience
Your Trusted and Experience
Malaysia Risk Management Insurance Solution Services Provider since year 1989.
Introducing ACPG Management Sdn Bhd insurance services............
During these solid 27 years of "hard ground" experiences, we ACPG have developed niche market product by designing policies that suits potential clients and not sell what the insurer has.
During these solid 27 years of "hard ground" experiences, we ACPG have developed niche market product by designing policies that suits potential clients and not sell what the insurer has.
These
solid years of experience has earned us a reputation of providing
"TOTAL INSURANCE SOLUTION" rather than "PROTECTION" as in the ordinary
insurance provider.
We have many successful schemes with proven track record and in the process of designing many more new products.We have a team of young, qualified and dynamic team in both head office and branches and are prepared to take upon any new challenges with the ever changing landscape of the insurance industries.
Our vision, Mission, Guiding Principles, Core Values & Service Intent Statement
OUR PURPOSE
Our clients come to meet us with their insurance needs. We will fulfill these needs by designing and delivering sound professional advice and provide practical solutions. They can expect superior value and quality services at all times.
OUR PHILOSOPHY
We seek to build and have people who are adaptable, balanced, and competent. Just as we value strong and sustainable partnerships with our clients, so it is with our staff and our business associates.
To achieve the sales target and become the Most Knowledgeable and Respectable Insurance intermediary by providing the best coverage to suit our clients need and to provide them sound professional advice before policy inception until claim settlement.
To be the most Organized and Respectable Insurance Intermediary in this region. The Niche market player with "ONE STOP INSURANCE SERVICE ". Our service standard are beyond comparison and contract.
OUR VISION
A - Always one step ahead and always deliver what we promised.
C - Can achieve better and committed deliver service.
P - Professional knowledge base.
G - Growth together and committed to our clients.
A - Always one step ahead and always deliver what we promised.
C - Can achieve better and committed deliver service.
P - Professional knowledge base.
G - Growth together and committed to our clients.
MISSION STATEMENT
Together, we are committed.
To serve our customers as a dedicated and responsible Insurance advisor and solutions provider.
Together, we are committed.
To serve our customers as a dedicated and responsible Insurance advisor and solutions provider.
To provide our employees with a dynamic work environment that will challenge, motivate and reward them.
In all our journey to excellent, we aspire to set legend in the malaysia insurance industry.
Your Risk, We Advise
Your Claim, We Manage
Your Problem, We Solve
GUIDING PRINCIPLE
Long term benefits should not be sacrificed for short term gains.
VALUES
1. Integrity
2. Being Professional
3. Confront Problems Immediately
4. Pay Attention To Details To Achieve Perfection
5. Be Bold
- Hiring Process
- Product Development
- People Development
Long term benefits should not be sacrificed for short term gains.
VALUES
1. Integrity
2. Being Professional
3. Confront Problems Immediately
4. Pay Attention To Details To Achieve Perfection
5. Be Bold
- Hiring Process
- Product Development
- People Development
CLAIMS ADVICE AND ASSISTANT PROGRAM
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order to assist ACPG Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims.
"ACPG-CAU" is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "ACPG-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons.
ACPG
Claim Unit team members lead by Ms Veronica Yap will handles claims
with regards to the Workmen Compensation schemes, Foreign Worker
Compensation Scheme (FWCS), Foreign Worker Hospitalisation &
Surgical Insurance Scheme (SKHPPA), Motor, Hospitalization and Surgical,
Group Personal Accident, Goods in Transit, Fidelity Guarantee, Home
content burglary, Management Corporation Strata Titles as well as Marine
portfolios.
The primary task of "ACPG-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "ACPG-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"ACPG-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’.
The primary task of "ACPG-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "ACPG-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims.
There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties.
"ACPG-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same.
The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’.
"ACPG CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
ACPG Claim Unit Helpline
ACPG Claim Careline (office hours) :
+ 603 - 9286 3323.
ACPG 24 hours Claim Notification on
SMS, Whatsapps, Wechat,Viber, Line :
+ 6011 - 1223 9838
ACPG Claim Fax services (office hours) :
+ 603 - 9282 3232
ACPG Claim Email Support / enquiry / claim notification :
ACPG Claim Skype Account : acpg.insurance (service@acpgconsultant.com).
ACPG Management Sdn Bhd
Office hours : 8.30 am until 6.15 pm (Monday to Friday).
Business hours : 9.00 am until 5.30 pm (Monday to Friday).
OFFICE LOCATED AT
158-3-7, BLOK 158, 3RD FLOOR, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI, CHERAS,
55100 KUALA LUMPUR, MALAYSIA.
OFFICE CONTACT
+603-9286 3323
FAX NUMBER
+603-9282 3232
EMAIL ADDRESS
158-3-7, BLOK 158, 3RD FLOOR, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI, CHERAS,
55100 KUALA LUMPUR, MALAYSIA.
OFFICE CONTACT
+603-9286 3323
FAX NUMBER
+603-9282 3232
EMAIL ADDRESS
HOMEPAGE
www.acpgconsultant.com
www.walkinonline.com/store/ACPG.php
Find us on Facebook
www.facebook.com/acpg.management
For ACPG Corporate Video posted on YouTube
at http://youtu.be/hwWKPU003gE for Malaysia Commercial Insurance (Business Insurance) and
at http://youtu.be/0hN64xcYgrI for Malaysia Individual Insurance (Personal Insurance). 
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