ACPG MANAGEMENT SDN BHD
Your Trusted and Experience
Malaysia Risk Management Insurance Solution Services Provider since year 1989.
Introducing ACPG Management Sdn Bhd insurance services............
During
these solid 27 years of "hard ground" experiences, we ACPG have
developed niche market product by designing policies that suits
potential clients and not sell what the insurer has.
These
solid years of experience has earned us a reputation of providing
"TOTAL INSURANCE SOLUTION" rather than "PROTECTION" as in the ordinary
insurance provider.
We have many successful schemes with proven track record and in the process of designing many more new products.
We
have a team of young, qualified and dynamic team in both head office
and branches and are prepared to take upon any new challenges with the
ever changing landscape of the insurance industries.
Our vision, Mission, Guiding Principles, Core Values & Service Intent Statement
OUR PURPOSE
Our
clients come to meet us with their insurance needs. We will fulfill
these needs by designing and delivering sound professional advice and
provide practical solutions. They can expect superior value and quality
services at all times.
We
seek to build and treasure viable long-term relationships with all our
clients. If we cannot meet their needs, we will explain why, offer
alternatives and work to assure them that we have tried our best.
OUR PHILOSOPHY
We
seek to build and have people who are adaptable, balanced, and
competent. Just as we value strong and sustainable partnerships with our
clients, so it is with our staff and our business associates.
To
achieve the sales target and become the Most Knowledgeable and
Respectable Insurance intermediary by providing the best coverage to
suit our clients need and to provide them sound professional advice
before policy inception until claim settlement.
To be the most
Organized and Respectable Insurance Intermediary in this region. The
Niche market player with "ONE STOP INSURANCE SERVICE ". Our service
standard are beyond comparison and contract.
OUR VISION
A - Always one step ahead and always deliver what we promised.
C - Can achieve better and committed deliver service.
P - Professional knowledge base.
G - Growth together and committed to our clients.
MISSION STATEMENT
Together, we are committed.
To serve our customers as a dedicated and responsible Insurance advisor and solutions provider.
To provide our employees with a dynamic work environment that will challenge, motivate and reward them.
In all our journey to excellent, we aspire to set legend in the malaysia insurance industry.
Your Risk, We Advise
Your Claim, We Manage
Your Problem, We Solve
GUIDING PRINCIPLE
Long term benefits should not be sacrificed for short term gains.
VALUES
1. Integrity
2. Being Professional
3. Confront Problems Immediately
4. Pay Attention To Details To Achieve Perfection
5. Be Bold
- Hiring Process
- Product Development
- People Development
CLAIMS ADVICE AND ASSISTANT PROGRAM
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order
to assist ACPG Insured/Client in their claims matters which scope
encompasses the dispensing of advise on insurance and legal related
matters, submission of documents to the Insurers and acting as an
intermediary between the Insured and Insurer. The main task of CAU is to
ensure that both the Insurer and Insured are given the best service by
providing the best solution to matters pertaining to claims.
"ACPG-CAU"
is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim.
"ACPG-CAU" handles claims pertaining to several classes which are
individually handled by specific, designated persons.
ACPG
Claim Unit team members lead by Ms Veronica Yap will handles claims
with regards to the Workmen Compensation schemes, Foreign Worker
Compensation Scheme (FWCS), Foreign Worker Hospitalisation &
Surgical Insurance Scheme (SKHPPA), Motor, Hospitalization and Surgical,
Group Personal Accident, Goods in Transit, Fidelity Guarantee, Home
content burglary, Management Corporation Strata Titles as well as Marine
portfolios.
The primary task of "ACPG-CAU" is to
maintain efficiency and an optimum service standard in the process of
claims handling. Procedures are to be strictly adhered to in order to
ensure that deadlines are met particularly in relation to Insurers who
are compelled to conform with ISO standards. It is the responsibility of
"ACPG-CAU" to ensure that the Insured parties are regularly updated on
the claims status in order to keep them informed on the progress of
their claims.
There is currently in place, a proper
reporting system to the Insured parties, the Insurer as well as the
Management team. This system has been designed with the purpose of
creating a more pro-active working environment. With this system in
place, it enables the Insured parties as well as the Insurers to be
handled in a professional manner whilst simultaneously maintaining a
cordial relationship with both parties.
"ACPG-CAU"
is geared towards providing the best claims services to both the
Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure
that both the Insurer as well as the Insured are satisfied with the
decision pertaining to the claim. Hence, under the circumstances,
regardless of whether or not claims are settled, it is always necessary
to provide a proper explanation which is substantiated and justified
with facts in order to avoid any uncertainty, disputes and challenges
pertaining to the same.
The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’.
The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’.
"ACPG CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction.
ACPG Claim Unit Helpline
ACPG Claim Careline (office hours) :
+ 603 - 9286 3323.
ACPG 24 hours Claim Notification on
SMS, Whatsapps, Wechat,Viber, Line :
+ 6011 - 1223 9838
ACPG Claim Fax services (office hours) :
+ 603 - 9282 3232
ACPG Claim Email Support / enquiry / claim notification :
ACPG Claim Skype Account : acpg.insurance (service@acpgconsultant.com).
ACPG Management Sdn Bhd
Office hours : 8.30 am until 6.15 pm (Monday to Friday).
Business hours : 9.00 am until 5.30 pm (Monday to Friday).
